Privacy Policy | Gladius

1. Who we are

This website, gladiussports.com, is operated by Gladius Sports Equipments, a brand of Terrain Play Sports LLC, Shop 42, Sheikh Ammar Bin Humaid St, Al Jerf Industrial Area 1, Ajman, UAE. We supply and install sports equipment and sports courts. In this policy “Gladius”, “we” and “us” refer to us. For any privacy question, contact us at hello@terrainplay.com or +971 56 635 9609.

2. Information we collect

We only collect information you choose to give us, plus basic technical data needed to run the website.

Quote and contact requests: your name, organisation, email address, phone or WhatsApp number, location, the products or court you are interested in, quantities and your message.
Files: any site plan, drawing or photo you upload with a request (PDF, JPG, PNG or ZIP).
Emails, calls and WhatsApp messages: the content of any message you send us directly and your contact details.
Technical data: your IP address, browser type and the pages you visit, recorded in our hosting server logs for security and to keep the site working.

We do not ask for payment card details on this website, and we do not knowingly collect information from children.

3. How we use your information

To answer your enquiry and prepare quotations.
To review your site plans and photos, recommend equipment and plan delivery and installation.
To process orders, site visits, deliveries and invoices if you become a customer.
To keep the website secure and prevent spam and misuse.
To meet our legal, tax and accounting obligations.

We will not send you marketing messages unless you have asked to receive them, and you can opt out at any time.

4. Legal basis

We process personal data in line with the UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data. We rely on your request (to take steps before entering into a contract with you), the performance of a contract, our legitimate interest in running and protecting our business, your consent where we ask for it, and our legal obligations.

5. Who we share information with

We do not sell or rent your personal data. We share it only with:

companies of the Terrain Play group that help deliver your project (for example court surfacing);
service providers who help us run the website and email (hosting, email delivery, IT support), under confidentiality obligations;
logistics and installation partners, when we deliver or install an order for you;
authorities, when the law requires it.

6. Cookies

This website does not use advertising or tracking cookies. WordPress may set strictly necessary cookies, for example when a site administrator logs in. If we add analytics or other cookies in the future, we will update this policy and ask for your consent where required.

7. WhatsApp and third-party links

If you contact us through WhatsApp, your messages are also handled by WhatsApp under its own privacy policy. Links to other websites, such as social media, are covered by those websites’ policies, not this one.

8. How long we keep information

We keep enquiries and uploaded files for as long as needed to handle your request and any resulting business, and customer records for as long as required by UAE commercial and tax law. When information is no longer needed, we delete or anonymise it.

9. Security

We use secure (HTTPS) connections, restricted administrator access and reputable hosting to protect your information. No website is completely secure, so please avoid sending highly sensitive information through the contact form.

10. Your rights

You can ask us to tell you what personal data we hold about you, correct it, delete it (unless we must keep it by law), or stop using it. To make a request, email hello@terrainplay.com. We will reply within 30 days. You also have the right to complain to the UAE Data Office.

11. Changes to this policy

We may update this policy from time to time. The latest version is always on this page.